Refund and Returns Policy

At Dreamotis.xyz, we strive to ensure every customer is delighted with their purchase. If you encounter any issues or are not completely satisfied with your premium tea gift set, please review our refund and returns policy below.

Eligibility for Returns

  • Products must be returned within 30 days of purchase.
  • Items must be unused, in their original packaging, and in the same condition as when received.
  • A valid proof of purchase (e.g., receipt or order confirmation) is required for all returns.

Non-Returnable Items

The following items are not eligible for return:

  1. Gift cards and promotional items.
  2. Products damaged due to misuse or improper storage.
  3. Custom or personalized tea gift sets.

Refund Process

  1. Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.
  2. If approved, a refund will be processed, and the amount will be credited back to your original payment method within 7-10 business days.

Exchanges

We only replace items if they are defective or damaged. For an exchange, email us at info@dreamotis.xyz with details and photos of the issue.

Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the product was damaged or incorrect upon arrival.
  • For refunds, the original shipping fee (if applicable) is non-refundable.

How to Initiate a Return

  1. Contact us via email at info@dreamotis.xyz with your order details.
  2. Ship the item to:
    1301 Magnolia St, New Orleans, LA 70113-3417, USA

Contact Us

For further assistance or questions about our Refund and Returns Policy, feel free to reach out:

  • Phone: (972) 291-1790
  • Email: info@dreamotis.xyz
  • Address: 1301 Magnolia St, New Orleans, LA 70113-3417, USA

We value your trust and are committed to ensuring your experience with Dreamotis.xyz is exceptional.